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About USAFlorist.com- a division of From You Flowers, LLC USAFlorist.com was established by partners with over 15 years combined experience in the floral industry. We are a member of the Teleflora network and have delivery capabilities worldwide via our affiliation with over 30,000 premier florists from around the world.
USAFlorist.com currently employs full and part time employees including, Customer Service Representatives, Managers and Supervisors (day, night and weekend). All our employees have extensive experience in Customer Service relating to the flower gift industry.
USAFlorist.com offers a complete selection of personal and corporate floral and gift items appropriate for any occasion and every sentiment. This includes fresh flowers, plants, balloons and gift baskets. We have a full-service Special Client Services department, with a separate phone number and dedicated staff designed to meet all the needs of our customers.
USAFlorist.com also offers a unique Reminder Service designed to provide advance notice and gift selection assistance for important dates such as birthdays, anniversaries and holidays. Customers can make purchases 24 hours-a-day, 7 days-a-week via toll-free 800 number or on the Internet at www.fromyouflowers.com. From You Flowers, LLC offers same-day delivery service on orders placed before 3:00 p.m. in the delivery time zone. Geographic Capabilities From You Flowers, LLC services the United States as well as more than 140 countries worldwide.
USAFlorist.com Our representatives are instructed and empowered to fulfill a customer request and to do whatever it takes to satisfy them and exceed their service expectations. We know how important it is for our customers to know we are responding to their questions and concerns. That is why we have set a two-hour issue resolution goal. We will respond and resolve an issue within two hours. If for some reason we cannot meet that goal our customer will be kept informed and up to date on the progress made in resolving the issue. Security & Privacy About Us Corporate Services Guarantee Contact Us Home
Security and Privacy From You Flowers, LLC is committed to protecting our customers' privacy. We feel it is important that you fully understand the terms and conditions under which we use the information we gather from you through the use of our Web site located at URL www.fromyouflowers.com Please read this Privacy Policy carefully to understand how we will use and protect your personal information. We will never share your personal information with anyone except as described in this Policy. Changes to this Policy will be announced on our Web site at least ten days in advance, so please check back periodically.
Questions regarding this Policy should be directed to custsvc@fromyouflowers.com or we may also be contacted directly at the following address:
From You Flowers, LLC 142 Ferry Rd Suite 6 Old Saybrook, CT 06475
Information we collect
In order to better provide you with numerous products and services, we collect some information about you. Our primary goal in collecting information from you is to provide you with a smooth, efficient and customized experience while using our Site. We only collect information that is necessary for us to process your order. This information includes Name, Address, Phone number, and email address.
With whom do we share your information?
The information collected by our Site is used to process orders, to keep you informed about your order status, to notify you of products or special offers that may be of interest to you, and for statistical purposes for improving our Site. We will disclose your Personally Identifiable Information to third parties to charge your credit card (or process your check or money order, as appropriate), fill your order, deliver your order and deliver promotional emails to you from us. For example, we must release your credit card number to confirm payment; and release your mailing address information to the delivery service to deliver products that you ordered. However, From You Flowers, LLC will never release your information to direct marketing companies without your consent.
Requests From Law Enforcement:
From time to time, we may be required by law enforcement or judicial authorities to provide Personally Identifiable Information to the appropriate governmental authorities. We will disclose Personally Identifiable Information upon receipt of a court order or subpoena or to cooperate with a law enforcement investigation. We fully cooperate with law enforcement agencies in identifying those who use our services for illegal activities. We reserve the right to report to law enforcement agencies any activities that we in good faith believe to be unlawful.
Security Measures
From You Flowers Web Site is protected by a Comodo Security Certificate. Our customers can be assured that personal information including credit card information are safe.
Corporate Services USAFlorist.com Offers a wide variety of services to different corporations. Here are a few examples.
USAFlorist.com-From You Flowers, LLC offers competetive discounts to several corporations. Please ask to speak to a marketing manager when placing your next order.
House Accounts- From You Flowers, LLC offers billing accounts to corporations who choose not to use a credit card. Billing can be set up many ways.
Email/Fax Ordering- From You Flowers, LLC takes the hassle out of ordering flowers by offering fax or email ordering. No need to pick up the phone, simply send us an email. To obtain email/fax ordering forms please contact us.
100% Satisfaction Guarantee USAFlorist.com/FromYouFlowers, LLC both offer a 100% satisfaction guarantee. If you are not satisfied with our service for any reason feel free to contact us. They will either refund your money or redeliver a new product depending on the situation. The choice is yours!